Patient & Families

Visitation Policy

At Doc Hills Family Care Home, we welcome visitors who bring joy and comfort to our residents. Visiting loved ones is an important part of continuing bonds and relationships.

Visiting Hours: 

Visitors are welcome between the hours of 9:30 AM - 9:00 PM, 7 days a week. We ask visitors to plan visits within this timeframe as to not disrupt care routines or sleep schedules.  

Safety Procedures:

All visitors must check-in at reception and may be asked to show ID. Visitors must sanitize hands before entry and wear a mask when required. Visitors showing signs of illness may be asked to reschedule their visit to protect resident health.

Considerate Conduct:  

We ask that visitors be respectful of care privacy of other residents by keeping noise levels moderate. The number of visitors may be limited per resident based on room size and activity levels. Visitors are asked not to distract staff from duties during visits.

Overnight Stays:  

Overnight visits are permitted in special circumstances. Approval must be obtained from a manager on duty. Sleeping arrangements are limited to space available. 

It is our priority to keep residents, staff, and visitors safe. We aim to balance open visitation with protocols for health protection. Our admission staff can answer any additional questions on visiting your loved one.

At Doc Hills Family Care Home, we take all necessary precautions to protect our vulnerable residents, even when the COVID-19 pandemic is not at crisis levels. We follow public health recommendations as if the virus remains a significant threat.

Testing and Screening:

All staff undergo regular COVID-19 testing per state health guidance. Visitors will be screened for symptoms and asked about possible virus exposure before entry.  

Masking: 

Properly worn medical masks over the nose and mouth are required to be worn by all staff. Masks are highly recommended for visitors during medium- or high-risk health advisories. 

Sanitation:

Enhanced disinfection procedures are performed daily on all high-touch surfaces, common areas, and rooms. Hand sanitizer is available throughout the building.

Care Adjustments: 

The care team follows strict protocols for hygiene, gear changes, and containment procedures for infections - including isolation actions if an active COVID-19 case were to occur. We coordinate closely with health officials.   

Social Distancing Options: 

During health risk escalations, alternative communication options are available for families such as scheduled video calls. Only essential medical visits may be allowed. 

Vaccination:

Staying “up-to-date” on the latest eligible COVID-19 vaccination is strongly encouraged for all residents and staff as the best protection against severe illness.

The health of our residents and staff is a key priority at all times. We closely monitor public health alerts to make ongoing safety improvements, whether during a pandemic or routine precautions. Please address any questions to our facility Director.  

At Doc Hills Family Care Home Assisted Living, activities and engagement are central to our residents' health, happiness, and quality of life. Our passionate activities team designs diverse programming so there is something for every resident to enjoy each day.  

Cognitive Fitness:

Staying mentally sharp is key. We challenge our residents' minds through trivia games, crossword tournaments and other activities.

Recreation & Leisure:

From Bingo nights to bowling leagues, we keep things light and fun. Our recreational calendar includes cookouts, amusement park trips, mingles with entertainment and refreshments, and outings coordinated with local attractions. 

Wellness & Enrichment:  Residents can nourish their bodies and souls. Yoga, music therapy, pet visits, meditation, aromatherapy, and spiritual ceremonies are routinely available. Educational talks feature health experts. 

Social Events:

Mealtimes are enriched through conversations with table mates. themed dinner parties, and cooking demonstrations from our chef. Our happy hours, dances, game nights, and holiday events encourage connections.

We meet with each new resident to learn their unique interests and abilities. Every resident can follow their passions and try new things with the support of our caring activities team. There's always something fun happening!

At Doc Hills Family Care Home, our team of experts has extensive training and experience to provide individualized, compassionate care for every resident. We are proud to employ longtime professionals who are passionate about enriching the lives of the individuals and families we serve.

Nursing Care: 

Our registered nurses and licensed practical nurses deliver skilled assessments, treatments, and clinical oversight using a relationship-based approach. They closely monitor residents’ changing health conditions to optimize comfort and wellbeing.

Programming Coordinators: 

Our passionate activities leads hold certifications in recreational therapy and creative arts instruction for older adults. They consistently deliver innovative programming tailored to residents' abilities and preferences.  

Support Staff: 

Home health aides, maintenance crews, kitchen personnel, housekeepers, drivers and administrative staff complete our care team. They work together to handle operational details that keep daily life at our community running smoothly.  

Every team member completes ongoing professional development above state requirements. Through compassionate teamwork, our staff members become an extended family focused on each resident’s wellbeing and comfort.

At Doc Hills Family Care Home, we believe wholesome, tasty food is essential for our residents’ health and enjoyment. Our talented culinary team prepares made-from-scratch meals and snacks daily using fresh, high-quality ingredients tailored to meet dietary needs.  

Balanced Nutrition:  

Our consulting dietitian regularly plans seasonal menus following nutritional guidelines for older adults. Meals provide balanced portions from all food groups to maintain healthy weights and energy levels while managing health conditions.  

Variety & Choices:  

Something different is cooked daily for lunch and dinner. Sample options include salmon, pot roast, stuffed peppers, or veggie frittatas. Sides like roasted potatoes, greens, grains and salads allow residents to customize preferences at each meal.

Special Diets:  

We accommodate common diets for conditions like diabetes, heart disease, gastro-intestinal disorders and renal disease. For food allergies, sensitivities and preferences, our chef works 1-on-1 to develop tasty substitutes residents enjoy. 

Refreshments:

Fresh fruit, yogurt parfaits, oatmeal bars and other wholesome snacks are always stocked. Coffee, tea and infused waters are complimentary. Happy hour features specialty beverages and light apps. 

Dining Experience:  

Meals are a highlight of day! Friends new and old connect over family-style platters served properly to retain warmth and texture. 

Our phenomenal dining program rivals fine restaurants. We are committed to providing nutritious cuisine our residents delight in for every mealtime. Please inquire with our chef about custom options!

Compassion guides everything we do at Doc Hills Family Care Home Assisted Living. We believe nurturing relationships and prioritizing kindness are central to our residents’ wellbeing. Our team practices empathy in action each day to foster meaningful connections.  

Personalized Care:  

From nursing to hospitality, we tailor all aspects of service to what individual residents prefer and need holistically. Custom schedules, food choices and activity plans let comfort come first. 

Attentive Communication:

Staff listen closely to learn how to best support each senior, whether helping them articulate requests, explaining health conditions, or just offering an understanding ear when needed.

Emotional Support:

New beginnings can be challenging. Our caregivers provide reassurance during transitions with validation, laughter, music, pets, memory-sharing or sometimes just sitting together in comforting silence.  

Inclusive Community:   

We gather regularly to lift one another up through advice, encouragement and celebrating milestones. Radiating warmth, our “family” makes residents of all abilities and backgrounds feel welcomed, represented and valued.

Ongoing Education:  

Each team member completes specialized instruction in compassion training and dementia care. We continually refine trauma-informed best practices emphasizing dignity, respect, patience and grace.  

At Doc Hill’s Family Care Home Assisted Living, care is never “one size fits all.” Our devoted team personalizes support to each senior’s unique needs with genuine compassion as our guiding principle. Please call us anytime with questions on how we can best assist your loved one.